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The Alaska Club

Safety Protocols

The health and safety of our staff, members, and community continue to be our number one priority. In order to comply with state and local governance, we will open in a phased approach. Moving forward cautiously allows all of us room and time to adjust while still providing exceptional fitness and health experience.

 

What To Expect   |   Cleaning & Sanitation   |   Departments, Amenities & Hours   |   Safety Of Employees 
TAC FINISH

 

 

What To Expect During Your Visit

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Entry Screening
Members and staff will be asked to have a noninvasive temperature check utilizing thermal body temperature.

  • Any person with a temperature above 100.4°F will not be granted entry.
  • No one may enter or participate in club activities who is exhibiting symptoms of COVID-19.
  • No one one may enter or participate in club activities who has been knowingly in contact with a suspected positive case of COVID-19 within the past 14 days.

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Face Covering Policies vary buy City, Borough, Municipality Orders and State Mandates

 

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Social Distancing
Our facilities have been reconfigured to optimize space for physical distancing:

  • Building occupancy will be reduced in accordance with state and local mandates
  • Limited capacities have been established for each area of the club to help with distancing
  • Our floors are marked to help members and staff identify appropriate distances
  • Equipment is tagged out to ensure space between users in our cardio areas
  • Furniture in social spaces was removed to discourage gathering
  • Social distancing measures are in place in all areas of the facilities

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Hand Washing & Hand Sanitizer
Members and staff are asked to sanitize their hands upon arrival and throughout their visit. 

  • Hand washing sinks are available in the locker rooms and equipped with soap and water
  • Hand sanitizer is available throughout the facility

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Disinfectants & Single-Use Sanitation Wipes

We use cleaning products and protocols which meet CDC guidelines, they're approved for use and are effective against viruses, bacteria, and other airborne pathogens. Disinfectants are available throughout the club for member and staff use.

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Enhanced Disinfecting Procedures

High touch surfaces will be regularly cleaned each hour using a combination of large-scale sanitation systems:

  • NEW Ultimate Hepa 1000 Air Scrubbers have been installed in every club across the network, they capture 99.97% of particles and turns over 1000 cubic ft. of air per minute. This, combined with existing HVAC air scrubbing systems (below), offer the cleanest air possible
  • Air Scrubbing installations use air purification systems located in the HVAC ductwork transforming oxygen and water molecules into oxidizers and destroying 99% of all surface and airborne contaminants
  • Electrostatic Spraying & Fogging Systems use a technology that helps ensure all surfaces are disinfected
  • Motion-Activated Technology limits touch-points throughout the club

Cleaning & Sanitation

In addition to strict adherence to CDC cleaning protocols, we invested in new sanitation technologies:

  • We are using a range of industrial grade products that are registered with EPA and proven to be effective against viruses
  • We created a detailed cleaning regime to ensure all surfaces and high touch points are wiped down hourly
  • Sanitation solution sprayers are being used on all touch-points in the club throughout the day, such as cardio machines, strength equipment, computers, door handles and the front desk area. These easy-to-use devices emit a fine mist of disinfectant onto hard surfaces eliminating the need to wipe the surface after spraying.
  • Electrostatic Sprayers are cutting edge technology using an electrostatic-charged disinfect to sanitize hard surfaces using a hand-held sprayer. The touchless electrostatic technology allows the disinfectant to “wrap around” surfaces, such as gym equipment.
  • Biological Fogging machines emit small particles of sanitizing material into the air which bond to surfaces while killing bacteria and viruses and on surfaces to disinfect. At TAC, our fogging machines use a solution proven to eliminate harmful microorganisms. This process is non-toxic and leaves no chemical residue. Fogging will be conducted weekly.
  • Air Scrubbing was installed in HVAC ductwork at our clubs. This is a technology whereby microscopic oxygen and water molecules in the air enter the purification unit and pass through a matrix that transforms them into powerful oxidizers. Once released, they act as a supercharged purification system destroying 99% of all surface and airborne contaminants. This technology has been used at NASA.
  • Personal sanitation supplies are available throughout the club and in each functional area for use by members and employees
  • Hand sanitizer is available for member and employee use through the club.  All hand sanitizer contains the CDC recommend alcohol percentage, proven to be effective to kill viruses. 

 

IconsHow Members Can Help

Through member cooperation, we can provide the highest quality experience.  

  • Wash your hands when you arrive – this is the easiest way to help prevent the spread of germs
  • Respect the space of those around you by maintaining social distance
  • Clean equipment after use with your own personal spray bottle provided at check-in
  • Stay at home if you are sick or have symptoms
  • Face covering are highly encouraged and are available for purchase in the pro shop
  • Be flexible. Things change often. We will do our best to adjust as the city and state issue more guidelines.

Departments & Amenities
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Entryway & Lobby

All entryways will be staffed to manage the entry of members to facilitate social distancing.

  • Thermal body temperatures will be required for all members to gain entry to the club. These will be conducted by the staff member assigned to the entryway with a non-contact, touchless thermal scanner. Only 1 member will be allowed in the entryway at a time.
  • Any member with a temperature at or above 100.4°F will be required to provide a second temperature reading with a different thermometer. If their temperature still is at or above 100.4°F they will not be permitted inside the club. This protocol follows CDC guidelines.
  • Signage placed in all entryways informing members of TAC’s mitigation plan and states that any person with symptoms consistent with COVID-19 may not enter the club.
  • Entryways are equipped with hand-sanitizer.
  • Most main doors are now equipped with touchless entries.
  • Floor stickers mark holding patterns if a line forms outside the entryway.

Front Desk

  • Turnstile arms are removed to reduce touchpoints.
  • Hand-sanitizer is available for member and employee use.
  • There is limited food & beverage service; bottled, pre-packaged items only.
  • No cash transactions are allowed to reduce touchpoints.
Summit Locker Rooms
  • All locker rooms have reduced capacity.
  • We have multiple locker rooms for members to use to ease crowding and ensure more spacing.
  • We have private and family dressing rooms in addition to locker rooms for member use.
  • Increased schedule for cleaning showers and locker rooms.
  • Towel service will resume.
  • Laundry is laundered in hot temperatures following CDC guidelines and staff will wear gloves when handling laundry.
  • Sauna's are available.
  • Hot tubs are available with limited capacity in Wasilla, Fairbanks & Juneau.

In accordance with state and local mandates, the following locker room amenities are not available yet. 

  • Hot tubs in the Municipality of Anchorage per EO-14 V3
  • Steam rooms in all clubs
  • Hairdryers, curling irons & flat irons in all clubs
  • Lotion & shaving cream in all clubs
  • Complimentary coffee/tea in all clubs
  • Q-tips in all clubs
fitness

Cycle & Cardio Areas

  • Cycle classes will resume soon.
  • Cardio machines have been tagged out to facilitate social distancing.
  • All wall-mounted and floor fans will remain off to prevent the accelerated spread of germs.
  • TAC will not provide headphones for members to reduce touchpoints.
  • Other areas of the club (i.e. basketball court, tennis courts) may be repurposed for the use of cardio equipment in order to socially distance members.

  • Equipment may be relocated to help allow people to spread out.

Free Weight & Strength Training

  • All free weight & plate-loaded strength training machine areas will have limited capacity.
  • Staff members will monitor this area to ensure adherence to occupancy limits and social distance standards are met.
  • Equipment will be dispersed throughout the clubs to promote social distancing.
  • The equipment is spaced out to facilitate social distancing.
  • Other areas of the club (i.e. basketball court, tennis courts) may be repurposed for the use of cardio equipment in order to socially distance members.
  • All fitness areas will be on an increased cleaning schedule with industrial-strength cleaner.
  • Personal sanitation supplies will be readily available throughout the facilities: sanitizing wipes and disinfecting spray.
  • Nightly sanitation of all fitness areas will occur.
  • Face coverings are required on the fitness floor for MOA and City of Juneau Clubs only.
  • Equipment may be relocated to help allow people to spread out.
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Personal Training & Stretching Areas

  • Personal training sessions will adhere to strict social distancing standards.
  • Trainers will disinfect all equipment and props prior to the member using them.
  • Trainers will be required to wear a face covering.
  • Equipment will be spaced out to promote social distancing.
  • Virtual personal training is an option for members.
  • Team Training is free to members. Face coverings are required in Team Training session in Municipality of Anchorage and Eagle River per EO-14 V3.
group fitness
  • Face coverings are required in Anchorage per EO-14 V3 in all group fitness classes, cycle classes and Team Training.
  • Face coverings are required in Juneau per EO 2020-41.
  • Group fitness classes have resumed with a limited capacity. Please go to our schedules page to view individual club schedules.
  • Reservations will be required for group fitness, team training sessions and H20 classes. See the schedules page for instructions.
  • Some online classes will continue.
  • All classes have limited capacity based on state & local mandates.
  • Designated areas for each member are clearly marked on the floor.
  • Group cycle class will have reduced occupancy/participation to facilitate social distancing.
  • Instructors will remind members to wipe down equipment both before and after class. 
  • The schedule of classes has been revised to allow for time between each class in order to sanitize the room.
  • Team Training Sessions: this option is open and free to members.
    Reservations are required.  See the schedules page for instructions. 
  • Outdoor Group classes will be available again in the spring of 2021, as soon as weather permits.
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Basketball Court

  • Face coverings are required in Anchorage per EO-14 V3 in all gymnasiums. 
  • Gyms will have capacity limits per local mandates.
  • No pick-up games allowed to promote social distancing and avoid touchpoints.
  • If needed, the basketball court may be repurposed for equipment to promote social distancing.

Racquetball

  • Each court will have a capacity of 2 people to promote social distancing.
  • No doubles will be permitted.

Tennis

  • Tennis will be permitted with a capacity of 4 players per court when playing doubles.
  • Lessons will be permitted with strict social distancing rules.
  • The tennis lounge will be closed and furniture removed to promote social distancing.
  • The tennis viewing deck will be utilized for machine use only (no social gatherings).
  • If needed, tennis courts may be repurposed for equipment to promote social distancing.
Summer Camp 2
  • Daily non-invasive health screenings and temperature checks for campers and staff.
  • Face coverings are required to be warn by all campers, except during pool time, eating and other specified activities.
  • 10' Social Distancing with static small groups of no more than 10 children.
  • Only registered participants can access the camp areas.
  • Hand sanitizer is provided.
  • Cloth face mask covering is required for staff and encouraged for participants. We’ll even have a fun mask-making activity!
  • Staff assigned to sanitize and ensure proper social distancing and personal hygiene.
  • Fun, social distancing activities, games, and educational opportunities such as:
    • Mask Making
    • Creating a camp journal
    • Social distance-sports
    • Daily Swimming
massage
  • UV & spray tanning is available.
  • Tanning members will be asked to notify the front desk when the session is complete so the team can disinfect equipment.
  • Massage is available.
  • Massage clients and therapists are required to wear a face covering during a session.
  • The massage table and room will be disinfected after each use.
  • Schedule a massage appointment.
  • Schedule a tanning appointment.
Play center

Play Center & Kid Zones

  • Play centers and Kid Zones are open.
  • Face coverings are required in Anchorage and Eagle River per EO-14 V3 in all Play Centers. 
  • All Play Center staff will wear face coverings.
  • To accommodate social distancing, we have reduced hours of operation.
  • Reduced capacity to allow appropriate social distancing.
  • Increased cleaning measures and schedules.
  • Reservations are required.
  • A cancellation fee will be charged for play center no shows.
  • Children will be provided hand sanitizer as they enter the kids club.
  • All play structures are open, except for ball pits.
  • All group activities will be suspended.
  • Toys and equipment will be disinfected hourly.
  • Toys that cannot be disinfected will not be used and will be stored out of reach of children.
  • The same parent that drops-off the child must also pick up the child.
    Play Center Reservations  
Swim Lessons
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  • The pools are now available for lap swim, open swim, swim lessons and aqua classes. Check the pool schedule for locations, days and times.

  • Open swim schedules have resumed with a limited capacity. Please check the pool schedule for specific days and times at each location.

  • One lane will be dedicated to lap swimmers during open swim times.

  • Lanes will be limited to 2 people per lane for lap swim to promote social distancing

  • Group Aqua classes have resumed. Check the pool schedule for specific locations, days, and times.

  • Surveillance of water quality and chemical levels will be recorded hourly.

  • CDC states:
    "There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water."
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We'll reopen Outdoor Fitness options in spring 2021. 

Employee Safety Plan & Training

Our staff is critical to our success, and we have equipped them with the training and tools to provide a safe environment for them and all of our members. Here is what we're doing:

  • Additional Training
  • Providing PPE
  • Daily screenings
  • Management presence to support front line staff
  • Practicing social distancing

Training 
Staff has been trained on all CDC, state and local guidelines and proper disinfection techniques.

PPE
Staff are supplied with face coverings, gloves, sanitation stations for hand washing and hand sanitizer.

Pre-Shift Screening
Before every shift, staff will be screened to ensure they are not exhibiting or experiencing any COVID-19 symptoms, temperatures will be checked and logged.

Social Distancing Measures
All shared office spaces have been reconfigured for social spacing. 

Management Presence
Management will have a strong presence in the clubs to support and train front-line staff.

Commitment to Our Employees and Community

Because of the generosity of our members, we were able to provide various levels of compensation to our employees through the closure.  We are proud of the way our community banded together to get through this rough time.

  • Our team handmade over 500 masks during the closure to distribute to all employees after opening.
  • Our team was able to set-up a virtual studio, even handmade a green screen, within a couple of days after closure to bring a variety of free class formats to the communities in and outside of Alaska.
  • We compensated our employees for their time to work on The Children’s Lunchbox program. Our team:
    • Packed over 3000 pantry boxes
    • Delivered hundreds of meal boxes to storage for Bean’s Café
    • Provided space in our gymnasium to house thousands of pantry meal boxes for Bean’s cafe
  • Many instructors quickly set-up in-home studios to provide virtual classes via Zoom and Facebook Live
  • Our Operations staff deep-cleaned, sanitized, and prepared the clubs for reopening. This included conducting significant repairs to equipment and structures, installing new flooring, painting and updating the companies network and systems connectivity

 Community Partnerships

  • We created a campaign to Started a matching fund up to $10,000 in donations for The Children’s Lunchbox program.
  • Allocated funds to promote the Children’s Lunchbox program in Anchorage. 
  • Provide a safe and sanitized environment to a volunteer group whom custom-fit masks for first responders in the event of a shortage of N95 masks.
  • Provided a safe and sanitized environment for Alaska Mask Makers to collect masks, launder according to new standards and redistribute.

 
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FAQ's For Members

With the new mandate, what has changed at the club? 

Look for capacity signs throughout the club for each area. Some equipment will be relocated to other areas to help spread people out. Our mask policy will not change. Masks are still required everywhere inside the clubs except when on a cardio machine, in a group fitness class, pool and basketball court. Masks are not required when using the Outdoor Pavilions at our Eagle River and East clubs.  

 

Who is enforcing MOA and City of Juneau orders? 

Our staff will be monitoring areas as best we can. We also encourage members to be aware and relocate to another area if the capacity is already met.  Please use your personal sanitation bottle to clean your equipment after use, and follow our mandatory face coverings procedures where required. Let's all do our part to keep each other safe.

 

Will the pool have a capacity? 

No.

 

Will you still have swim lessons? 

Yes.

 

What about Open Swim? 

Open Swim is held 7 days a week as scheduled.  Please check our online schedules.

 

What if I don’t want to wear a mask? 

We have face shields available to rent for no additional fee, and Outdoor Pavilions at our East, South and Eagle River clubs where masks are not required.